von Williams, Susan P.; Schubert, Petra

Bitte referenzieren als:
Williams, Susan P.; Schubert, Petra (2010): Benefits of Enterprise Systems Use, in: Proceedings of the 43rd Hawaii International Conference on Systems Sciences, Kauai, January 5-8, 2010.

Themenbereich(e):ERP-Systeme; Benefits Management; Betriebliche Anwendungssysteme
Art der Publikation: Konferenzbeitrag

Using electronic media for interaction with customers enables enterprises to integrate customer activity and knowledge about customers resulting in a high-quality relationship thus turning buying processes more efficient. In this paper we review the basics of personalization - how it works, where it can be used (the applications) and what makes it work (the enablers). Our discussion is structured around the four steps of the customer profile life cycle: modelling customer profiles, data input, data processing, and information output.



Contains background information on the expectations-benefits framework:
(651 KB)

Direkter Link auf diese Publikation: http://www.uni-koblenz-landau.de/de/koblenz/fb4/iwvi/agschubert/publication/pubs?id=631

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