von Schubert, Petra; Williams, Susan P.


Bitte referenzieren als:
Schubert, Petra; Williams, Susan P. (2010): Realising Benefits from current ERP and CRM systems implementations: an empirical study, in: Proceedings of the 23rd International Bled eConference, Bled, Slovenia, June 20-23, 2010, S. 468-480.

Themenbereich(e):ERP-Systeme; Benefits Management; Performance Management; Betriebliche Anwendungssysteme; CRM
Art der Publikation: Konferenzbeitrag
Sprache:English

Abstract:
In this study we report on the benefits achieved from enterprise systems implementations. Building on the existing research this paper uses the expectation-benefits framework as an analytical lens to identify and understand realised benefits. The study comprises 14 empirical case studies that focus on projects to extend existing ERP and CRM implementations. The work serves two key objectives. First to gain greater insights into the range and scope of realised benefits and second to further validate the exp-ben framework. Benefits are identified in all four areas of the exp-ben framework. Most no-table is the continued focus on achieving integration and in the improvement of infor-mation quality and better business intelligence.

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Direkter Link auf diese Publikation: http://www.uni-koblenz-landau.de/de/koblenz/fb4/iwvi/agschubert/publication/pubs?id=706



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