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DOCHOUSE: Opportunity Management im Partnerkanal (IBM Lotus Quickr)
Arbeitsbericht (2012). Autor(en): Surrey, Martin; Diehl, Roland

Integration von CRM-Systemen mit Kollaborations-Systemen am Beispiel von DocHouse und Lotus Quickr
Arbeitsbericht (2012). Autor(en): Lilge, Björn; Paulsen, Ludwig; Wolf, Marco; Aldenhövel, Markus; Surrey, Martin; Reuther, Mike; Diehl, Roland

Realising Benefits from current ERP and CRM systems implementations: an empirical study
Konferenzbeitrag (2010). Autor(en): Schubert, Petra; Williams, Susan P.

Classification of Personalization Functions for E-Commerce Applications
Konferenzbeitrag (2006). Autor(en): Risch, Daniel; Schubert, Petra; Leimstoll, Uwe

Personalization Beyond Recommender Systems
Buchbeitrag (2006). Autor(en): Schubert, Petra; Leimstoll, Uwe; Risch, Daniel

Toward Achieving Customer Satisfaction in Online Grocery Shopping: Lessons Learned from Australian and Swiss Cases
Buchbeitrag (2006). Autor(en): Kurnia, Sherah; Schubert, Petra

Customer Profiles, Personalization and Privacy
Konferenzbeitrag (2005). Autor(en): Risch, Daniel; Schubert, Petra

Fallstudie Antalis AG
Buchbeitrag/Fallstudie (2004). Autor(en): Scheidegger, Nicole

Fallstudie Debrunner & Acifer-Gruppe
Fallstudie (2004). Autor(en): Göckel, Matthias



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